Security and Fraud

We take security very seriously at Bibelot London. Purchases made through our secure website or by phone, are subject to extensive security checks to prevent fraud and give our customers the highest assurances of security and safety:

  1. We subscribe to various third party services that do extensive background checks to research if any fraud activity has been associated with the person purchasing the item.
  2. We will only ship to confirmed and authorised billing addresses.
  3. We communicate with our customers via phone or email for all orders.
  4. We check the billing and shipping addresses for all orders and contact the customer if there are any discrepancies.
  5. We review the geographic locations of our orders
  6. We log all incoming IP addresses for our online orders.
  7. We verify all AVS and Card Code Verification details.
  8. In most cases we can only discuss the details of an order with the individual paying for the item.
  9. For customers returning items, our return procedures must be followed per our instructions. Items will not be accepted unless an authorisation number has been issued.
  10. For orders from outside the UK, we reserve the right to refuse payment methods that are not direct bank transfers. However, in most countries, we subscribe to verification services that meet our required high standard of security, enabling us to confirm valid orders.
  11. We reserve the right to refuse a sale to any person or entity for any reason.

In addition, questions or changes regarding an order and/or its shipping service can only be discussed with the individual paying for the item, unless prior permission from the purchaser has been obtained and confirmed with Bibelot London.

We have a zero tolerance approach to fraud. We co-operate proactively with relevant national and international authorities and any attempted fraud will be vigorously pursued and prosecuted by all available legal means.